If the U S Consulate in Merida has not been contacted, they can some take some action in getting a proper investigation They should be ASAP!!!! They have a FB page boys and girls lets load it up with complaints.
Rex, my sincere and heartfelt sympathy to you and your family!
U.S. Consulate Merida: 01-999-942-5700 (dialing from within Mexico), ext. 5722, 5723, or 5752
E - Mail: email@example.com
Thanks for the info, Traveler89. I just sent them a private message.