Cozumel Paradise Villas
Posted 28 September 2012 - 10:24 AM
Posted 28 September 2012 - 05:12 PM
The representatives on the island have been with the company for many years - these are the people assigned to assist you once you arrive at the property. They have been pretty good, and 2 or 3 years ago, they hired a new manager who also resides on the island. My experience has been dealing with them directly while on the island has been far more positive. Part of the problem (my opinion) was not enough attention paid to ongoing maintenance issues, there are times the company or the owner has to be willing to spend some money and put some effort into keeping the home at an acceptable standard for rental purposes.
They do seem to have good maids and the homes are very clean.
It sounds to me as though you are having issues with the Colorado office, and that has been my experience as well. You have to be persistent, keep putting things in writing, make sure you have all the responses you need to make you feel comfortable. One time I did a home booked and they called me before my arrival to advise there were some problems with the roof and they upgraded me to a beautiful home closeby with no additional charge. If you arrive and there is an issue with the house that is major, they will upgrade you at now extra cost.
My advice wouold be - if you aren't feeling secure or comfortable, go elsewhere. If there is any way I can help you out, send me a p.m. I now have a reasonably good working relationship with the contact in Colorado (who has only been there for about a year) and have dealt with the company owner as well. I hope this will work out for you.
Posted 29 September 2012 - 07:08 PM
I rent condos all of the US, when I get the runaround or lack of attention, I move on.
Nah Ha 602
Posted 30 September 2012 - 06:22 AM
Just do a google search on vacation rentals in Cozumel and you can come up with many options. Keep us posted.
Posted 30 September 2012 - 07:22 AM
Posted 23 January 2013 - 02:30 PM
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