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Internet! How Much? How Fast?


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#1 HeidiM

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Posted 03 October 2012 - 12:00 AM

What's the price of Internet and is it very good? My husband works online and likes his Internet fast. Luckily he likes diving more but fast Internet would be a pretty big plus.
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#2 CZMDM

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Posted 03 October 2012 - 06:57 AM

Cablemas offers speeds from 10Mbps to 100Mbps + cable + local phones w/time to USA (up to unlimited) + cell. Prices start around $60USD and run to $150USD. Not positive about the high end price.

TelMex now offers up to 5Mbps. Fast enough to instantly stream standard movies, but HD movies will take time to download.

TelMex is going to be offering high speed internet and phone shortly. Basically the same service minus the cable TV.
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#3 pecas

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Posted 03 October 2012 - 09:29 AM

We have Cablemas high speed internet, basic cable package, unlimited local and 500 minutes of long distance national and international U.S./Canada for 830 pesos a month. We're very pleased with the service.

Are there times when internet goes out or is slower than usual? - yep. But no more frequently than I experienced when I lived in the U.S.
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#4 cvchief

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Posted 03 October 2012 - 10:47 AM

MAN, I wish we had the complex strung for cable....
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#5 mstevens

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Posted 03 October 2012 - 12:07 PM

We have the same package as pecas (I presume - it's Yoo Illimitado) and like it. Download speed is very close to the advertised 20 Mbps. It's well worth noting that the advertised UPload speed is 1 (one) Mbps, which can be an issue if you're sending much data. Skype, for example, can bog down especially if you're trying to use an HD webcam. I worked out that with that package, we got basic cable essentially for free compared with the cost of phone and internet.

That package not only includes 500 minutes/month of long-distance to the US and Canada, but also includes 500 minutes/month to Mexican cellphones (calls to which are paid for by the caller), which overall is a bigger benefit to us than the US long-distance. We also discovered the hard way that calls to US toll-free numbers are NOT included. My wife spent nearly 3 hours on the phone with our bank via their toll-free number! It would've been free if she'd just called their regular long-distance number and was well over USD$100 using their toll-free one.
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#6 HeidiM

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Posted 04 October 2012 - 10:18 PM

Thanks Everyone! Very helpful!
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#7 rysalka

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Posted 26 October 2015 - 06:06 PM

Hi there,

I wanted to see if there are any updates to this topic as last comment was a few years ago. From this forum, I understand you guys recommend Cabelmas. Below is an image with the fastest ISPs for 2014 as per PC magazine. Any of the other companies such as Axtel or Totalplay available down in Cozumel? 

427057-fastest-isps-mexico-overall.jpg?t


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#8 mstevens

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Posted 27 October 2015 - 08:18 AM

As you can see from a couple posts above yours, I'm a Cablemas subscriber. I cannot recommend them at this time. Download speeds in my neighborhood are abysmal because they've massively oversold what their network is capable of delivering. By "abysmal" I mean, for example, that it's frequently not possible to update a small iOS app over wifi in less than 10 minutes when it would take under a minute over the cellular data network. Streaming video is usually impossible.

 

The only other wired internet option is Telmex, which I believe owns the cables that cross from the mainland and currently seems to provide somewhat better speeds.

 

There are some wireless and satellite options.


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#9 rysalka

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Posted 27 October 2015 - 12:49 PM

Thank you mstevens for the update on this topic


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#10 Freezin' Canuck

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Posted 28 October 2015 - 03:01 AM

Haven't tried Telmex as Cablemas has worked fine in our neighbourhood. In fact, it is better than in Canada, streaming, Skype. Getting service calls is another matter, however...waiting, waiting...no show...next day...waiting, waiting, unless you intercept a Cablemas tech on the road and "show" a little "material" kindness. Service is within the hour. Part of the allure of Coz.


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#11 Charles

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Posted 29 October 2015 - 10:58 PM

Speeds could be all over the map and could differ block by block. This forum used to advise against bandwidth hogs as what you manage to over-use may be shorting people farther down the line. "Oh, Cablemas works great, I can download two movies on different computers, do my email sending photos and still make calls on Skype". I recall a post to that effect. And just how does that affect your neighbors? It seems Telmex will not be great. Cablemas can go from near blinding (my experience four years ago) to being as slow as molasses.

Without testing at a specific location, I don't think you can know what speeds will happen.
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#12 CZMDM

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Posted 30 October 2015 - 08:58 PM

 "Oh, Cablemas works great, I can download two movies on different computers, do my email sending photos and still make calls on Skype". I recall a post to that effect. And just how does that affect your neighbors?

 

 

It is 2015. Many people use internet, with no cable nor satellite. Houses in  every part of the island are full of families, with several wireless devices, all watching movies, chatting, playing games, etc. all at the same time. It is not 2000. The onus to provide me with the megs promised is on my service provider, TelMex..............not my neighbors. That entire era........'don;t use too much bandwidth;" etc. here on the island is over. Cozumel is now a modern place, with an upwardly mobile middle class. There are hundreds and hundreds of newer model cars. When I moved here there a bare handful. Just the technology used by immigration, customs, the courts, etc. is absolutely nothing like it was when you were here. I was stopped by a fed, the other day. I was told to stand in front of my truck, by the plate and the cop relayed that image up to the office at the airport, where they ran my data on their computer. All I am getting at..................that entire idea of what Cozumel is, has long passed.


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#13 Charles

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Posted 31 October 2015 - 02:29 AM

We have the same package as pecas (I presume - it's Yoo Illimitado) and like it. Download speed is very close to the advertised 20 Mbps. It's well worth noting that the advertised UPload speed is 1 (one) Mbps, which can be an issue if you're sending much data. Skype, for example, can bog down especially if you're trying to use an HD webcam. I worked out that with that package, we got basic cable essentially for free compared with the cost of phone and internet.

This post from 2012 shows Dr. Stevens happy with his Cablemas speeds which deliver close to 20Mbps, again in 2012.

 

As you can see from a couple posts above yours, I'm a Cablemas subscriber. I cannot recommend them at this time. Download speeds in my neighborhood are abysmal because they've massively oversold what their network is capable of delivering. By "abysmal" I mean, for example, that it's frequently not possible to update a small iOS app over wifi in less than 10 minutes when it would take under a minute over the cellular data network. Streaming video is usually impossible.

However, presently in October of 2015, Dr. Stevens uses the term "ABYSMAL" for his location at the south end of San Miguel. It seems he is not receiving the same quality of service as Mike does at the north end of San Miguel. When I was a neighbour of Mike's I had a Cablemas package of 3Mb, BUT I went months averaging download speeds of 15-17Mbps and on occasion as fast as 22Mbps. This was four to five times as fast as what supposedly existed on the island. I was thrilled!
 

 "Oh, Cablemas works great, I can download two movies on different computers, do my email sending photos and still make calls on Skype". I recall a post to that effect. And just how does that affect your neighbors?

 
 
"It is 2015. Many people use internet, with no cable nor satellite. Houses in  every part of the island are full of families, with several wireless devices, all watching movies, chatting, playing games, etc. all at the same time. It is not 2000. The onus to provide me with the megs promised is on my service provider, TelMex..............not my neighbors. That entire era........'don;t use too much bandwidth;" etc. here on the island is over. All I am getting at..................that entire idea of what Cozumel is, has long passed."


Thank you Mike, I stand corrected. I have no idea how to explain Dr. Stevens recent post, but obviously he must be doing something wrong. I'm glad that he is mistaken that Cablemas has "massively over sold" in his neighborhood and I'm confident it must be only his house that has the "abysmal speed".

The recent post which resurrected this old thread was asking about the two providers that were delivering the fastest speeds, above 20Mbps and above 40Mbps. To my knowledge, neither company provides service to Cozumel and to my knowledge, those highest speeds can't be guaranteed by anyone IN ALL LOCATIONS, IN ALL THE NEIGHBORHOODS.

Please correct me is I am mistaken. True, I have not lived in Cozumel for three years.
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#14 CZMDM

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Posted 31 October 2015 - 06:45 AM

There is 20mbps, being sold with Cablemas, but you would be lucky to get 4, during the evening. That signal is from TelMex and Cablemas now is over-sold, never works and probably has the worst customer service in the world. TelMex not only works, but more importantly is highly stable and is never throttled. I have had TelMex for a long time now. Everyone that uses Cablemas is having the same awful experience. It has been going on for a year. After a year of terrible service and a non-functioning internet, I cannot understand why anyone tolerates Cablemas. 

 

You have a tourists idea of living somewhere. Living here is not 4 months of the year in a rental property, that you don't care if a hurricane wipes off the face of the earth, without a car, without any of your own stuff. Living here is owning property, being here ALL the time, year after year and dealing with the city, the utilities,  etc. Living here is working in your garden and cutting your grass. Living here is being here in Aug., Sept., and Oct., not just the 4 most beautiful months of the year. Living here is being here during a catagory 4 hurricane, because the house you are in is your primary residence, which holds everything you own, that you have to stay and defend and not some rental place where you gleefully drop off the key and take the next plane to Houston and sit in a bar and brag about evacuating from a hurricane. Living here is making a total investment, with your life, your spirit and your money in the community.


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#15 Charles

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Posted 31 October 2015 - 11:53 AM

Thank you for your contribution to the content of this thread, it was indeed all about Cablemas. For years Cablemas was superior to Telmex, now you confirm that Cablemas is oversold and Telmex is better. Since the thread was from 2012, I thought it relevant to correct/update the current situation as like many things, things do change.

Are you still trying to sell your house Mike. It had been on the market for 3-4 years the last I saw it. I'm sorry I only did a category 3 hurricane, Viola did ride out Gilberto and stayed through that rebuilding. She had to sell her houses to pay for her surgeries and year of physical therapy after her accident. Don't talk to us about living in Cozumel with every last dime you own there. I went 13 years with no U.S. connection, no credit card, no money, nothing in the States. We worked and earned a living in Mexico as Mexicans. Life must be real hard as a wholesale diamond dealer. We never dreamed of having $350K to build a gringo palace and live a country club lifestyle.

It is hard to understand your hostility, not just toward me, but has often been evidence on this forum.....and then Scuba Board. I wonder if long term residence does something to people. Or the feeling of being trapped on the island with non-liquid investments, even taking a hit on the price, market has been too overbuilt.

At least (unlike others) you learned Spanish and did integrate yourselves into the upper crust community, life in the third world living like a one percenter.
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#16 mstevens

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Posted 31 October 2015 - 06:58 PM

At the moment, Cablemas is not actually selling any new internet subscriptions on the island. They'll still drop pamphlets through your gate that mention packages, but people who've tried to sign up are being told they can have phone and TV but not internet. They candidly acknowledge that they can't really support their current subscribers. Groups have banded together to go protest. Complaints have been filed with PROFECO.

 

Cable is superior to DSL when there aren't many people using a cable node - it's almost always considerably faster downloads for the money and nearly always faster uploads. It's also relatively the same no matter the length of the cable run. DSL, though, is much less sensitive to load and much more sensitive to distance. For an oversold market like Cozumel, DSL is going to win. Add that Telmex is the owner of the cables from the mainland, and Cablemas is worse at the moment.

 

Mike's description of the houseful of people using bandwidth simultaneously is spot-on. I can get stuff done when the kids are in school or in the wee hours (3 AM, for example). When the kids are home along with parents in the evening it gets ridiculous. I just don't agree that my neighbors have any responsibility not to watch Orange is the New Black so I can download an OS X update. We've all paid the rate that Cablemas asked and we're all entitled to get a significant fraction of what they claim to be selling us. At my friend's house out in the jungle where there isn't even electricity all day everyone has some sort of smartphone. This is just a necessity of modern life. My son in the US and his girlfriend have never had landlines of their own, nor cable TV. It's all internet. My friends in Cozumel conduct their work and personal lives online. When they can't access the internet it costs them a lot.

 

For the foreseeable future, there's not likely to be optical fiber on the island (though possibly TO the island). Satellite is an option, but it doesn't work during certain weather conditions common in the area and has very poor uplink speeds (I switched to cable the instant it was available for that reason). The only solution is to upgrade bandwidth and limit subscriber growth so as not to outpace bandwidth.

 

There are, apparently, people who are currently happy with their Cablemas on the island. I've talked to lots of my neighbors and none of them can be counted in the eugruntled group. I've heard rumors that things are a bit better on the north end. In general, the only people I know who are happy with their internet right now have Telmex. There's no reason to believe that will always remain the case.


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#17 CZMDM

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Posted 03 November 2015 - 07:00 AM

.You seem to forget that you, mistakenly (or should I say, 'idiotically') cc'd me emails between you and Cicopo about how the two of you had been going on-line and anonymously threatening me and my wife (threatening my wife with assault). So, in my book, you are nothing less than the lowest f-ing rat in the world. As a matter of fact, I cannot wait for your next Cozumel appearance.

 

When you decide to alter my post, which you will because you can dish it out, but you can't take it...............................just delete the entire thing and take me off the membership scroll. Please. I am sick of the mods on this site saying whatever they want and then editing and


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#18 Charles

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Posted 03 November 2015 - 11:21 AM

??? Have you mistaken me for someone else? Cicopo? I have never communicated with him on any topic. And I have never, ever made any veiled or otherwise threat against you and certainly not Theresa. I assume you would have saved that. Again, are you mistaking me for someone else?

With regard to this forum, I have never edited nor deleted any posts except for pornography and assorted spam. Carey is the only one who can ban people that are spamming this site with assorted spam and most often pornography. That is my main contribution to this site is deleting real objectionable porn.

No I am not jealous of your beach club invites. It might surprise people, but I am no big on beaches, I did that in Florida as well as the West Coast. I learned to swim when I was four years old. I loved the water. In Cozumel I've probably gone into the water less than ten times.

Again, are you mistaking me for someone else?
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#19 cvchief

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Posted 03 November 2015 - 06:20 PM

giphy-facebook_s.jpg


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#20 crunch

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Posted 04 November 2015 - 12:22 PM

LOL.  Perfect picture.


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