Well here I go - Everyone raves about ISIS so we decided to rent from them and have for several occasions. Sure we overlook dealing with an old vehicle that has issues. This past week we decided to rent a car with air this time and a bonus was a radio. We were headed out to a beach south and at km 6 pulled over because we could feel something wasn't right. Yup a flat tire, really a blow out with a huge hole in the tire. So we went to change the tire and there's no tire iron. We hail a taxi because we didn't have our cells with us and he called ISIS. Waited awhile then the green angels showed up and saved the day. That tire was not coming off easy and he needed to use a sledge hammer with the help of my husband they both managed to get it off. Margarita's son shows up from ISIS and takes the tire and asks for us to drop by the office the next day. No replacement tire or tire iron, we decided to drive only around town and skip going to our favorite beach down south. We pop into ISIS the next day, thinking we are picking up a spare tire. No tire they just wanted an explanation about what happened. So we explain and drive away, still no tire or any concern about it. We were renting the vehicle for a week and still had 5 days to go. No problems for the next 5 days, thank God!! When we return the vehicle they charge us $600 pesos for the tire saying we needed to pay half for a new tire.
My beef is that is was an old tire on and old vehicle, no replacement tire or any concern that we had one or a tire iron to even change it. Poor customer service the only thing they cared about was getting $$ for an old tire. We will no longer rent from ISIS so they lost a customer but gained a tire.