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#1 Coz2wonder

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Posted 13 February 2010 - 11:35 AM

Perhaps we should start a folder called "In Hindsite" all the lessons we have learned from our mistakes and are willing to admit them.

We no longer carry homeowners insurance on our house, because we found that it was just not worth having for us.

We purchased Homeowner insurance from ING around 2003 and had it through 2005.

Of course, hurricane Emily hit. We did not sustain any damage to the house, some missing grass from our palapa roof, but it did damage the pool.

The pool finish was damaged from all the trees crashing into it, and the bumping and grinding action from all the debris.

What we soon learned about the policy we purchased was the following when we made a claim.

Our policy did not cover pools.

We also found out that the way OUR policy was written was that they grouped items into catagories;

Group 1: doors and windows
Group 2: Floors
Group 3: Walls
Group 4: Ceilings
Group 5: Roof
Group 6: Debris removal (no deductible)

Each GROUP had a DEDUCTIBLE of $1,000 usd's (except debris removal). If you hit all 5 groups, you where looking at a $5,000 usd up front deductible before you where able to do anything.

We applied for, and received funds for debris removal after Emily, we then used that to clean up the pool (but not enough to resurface it), and hired helpers to cut up trees, and remove the embedded leaves from the walls of the house.

After the claim was paid, our policy was canceled. Which was okay, because our biggest expense would have been our palapa roof and they canceled all policies with palapa roof.

Then Wilma hit, and we lost the palapa roof and table on our (flux) beach area which of course flew promptly into the pool.

The reality is, we didn't read or understand Spanish, we also didn't take it to anyone who was a Spanish speaker and reader and ask for a clear understanding.

We just kind of used Spanglish and though when her head was going up and down, nodding yes that we where in fat city. I have sense learned, that that nod may also mean "what language is this idiot speaking".

I don't blame anyone but ourselves for our misstep. It is one of the life lessons, which can be painful.

Thank goodness prices are reasonable, and we had the best workers (Mario and Crew) helping us.

Check your homeowners policy.
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#2 CZMDM

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Posted 14 February 2010 - 06:12 PM

Pools and palapas are very rarely covered here. We had/have insurance through our bank. When Wima hit it was just like the States. There was no seperation of anything or any groupings of damages. We made a damage report for the eintire villa and it's grounds. The insurance company insisted on estimates for everything (which tripled what the damages actually cost) and their adjustor came over and did a walk through. The guy pointed out damage that we hadn't considered. The estimates came to $26k, we settled on $23k and had the check in less than a month after we made the report. We were very happy with the outcome and the way our case was handled in general.
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#3 Coz2wonder

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Posted 15 February 2010 - 08:30 AM

The weird thing about the Palapa roof, it had been covered in the insurance policy. It was only after Emily did they change the coverage to NOT include Palapa roofs.


There's nothing we can do about it now.
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#4 pato52

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Posted 15 February 2010 - 10:41 AM

We were paid by ING for debris removal and other minor damage after Wilma. The check basically paid to replace our palapa, which was not covered.

The next year, when we went to renew our policy, we were told that we could not because we were too close to the water. No property within 5000 meters of the water could get insurance, or so were were told. We heard that ocean front condos in Akumal were able to get coverage so go figure.
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#5 CZMDM

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Posted 15 February 2010 - 11:26 AM

Pato try getting insurance through your bank. Make sure you do it before May as that is usually the cut off for hurricane insurance. If all insurance companies had a policy of not giving insurance to anyone whose structure is with-in 5000 meters of the water....well that would be just about everyone, so obviously that is just one company and not all of them.
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